>> Last Updated: 9/21/2026

This policy outlines how Dupree Ops, LLC handles billing, payments, refunds, and messaging communications across our products and services.

>> Payment Processing

All payments are processed securely through Stripe. We do not store your full credit card information on our servers. Payment data is encrypted and handled in accordance with PCI DSS standards.

>> Billing Models

Our services may use various billing models:

• ▸ One-time purchases
• ▸ Monthly or annual subscriptions
• ▸ Usage-based billing
• ▸ Free tiers with optional premium features

Specific billing terms for each product are disclosed at the point of purchase.

>> Subscription Renewals

Subscriptions automatically renew at the end of each billing period unless cancelled. You will be charged the then-current subscription fee. We will notify you of upcoming renewals via email.

>> Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing period. You will continue to have access to paid features until the period ends.

>> Refund Policy

Refund eligibility varies by product and purchase type:

• ▸ Digital products: Refunds may be available within 7-14 days of purchase, subject to product-specific terms
• ▸ Subscriptions: Refunds for unused portions may be available on a case-by-case basis
• ▸ One-time services: Refund eligibility depends on service delivery status

To request a refund, contact support@dupreeops.com with your order details.

>> Transactional Messages

We send transactional messages that are necessary for the operation of our services, including:

• ▸ Payment receipts and invoices
• ▸ Account verification and security alerts
• ▸ Appointment and scheduling confirmations
• ▸ Service notifications and updates
• ▸ Support responses

These messages are sent via email and, when applicable, SMS through Twilio. You cannot opt out of transactional messages as they are essential for service delivery.

Sample transactional SMS: "Dupree Ops: Your appointment is confirmed for [date] at [time]. Reply STOP to unsubscribe. Msg & data rates may apply."

>> SMS Opt-In Process

We obtain explicit consent before sending SMS. Users opt in by:

• ▸ Checking an SMS consent checkbox during account sign-up or service enrollment
• ▸ Replying START to an SMS enrollment message
• ▸ Providing a phone number in a product intake form with SMS consent indicated

We will never send SMS to a number that has not explicitly opted in.

>> Marketing Messages

We may send optional marketing communications, including:

• ▸ Product updates and new feature announcements
• ▸ Promotional offers and discounts
• ▸ Educational content and tips

Marketing messages require your explicit opt-in. You can opt out at any time by:

• ▸ Clicking the unsubscribe link in any marketing email
• ▸ Replying STOP to any SMS (immediately unsubscribes you)
• ▸ Replying CANCEL or UNSUBSCRIBE (same effect as STOP)
• ▸ Updating your preferences in your account settings
• ▸ Contacting us at support@dupreeops.com

Reply HELP to any SMS for help. Msg & data rates may apply. Full SMS policy: dupreeops.com/sms

>> Message Frequency

Transactional messages are sent as needed. Marketing messages are typically sent no more than once per week, though frequency may vary. You control marketing message frequency through your account preferences.

>> Data Usage

When you opt in to SMS or push notifications, standard message and data rates may apply. We use your phone number and email address solely for the purposes described in this policy and our Privacy Policy.

>> Billing Disputes

If you believe there is an error in your billing, contact us within 60 days of the charge. We will investigate and respond within 10 business days.

>> Contact

For billing or messaging questions, contact us at support@dupreeops.com.